Terms and conditions
BOGAS – this is the trade name of S.C. BOGAS SHOP S.A., a legal entity of Romanian nationality, having its registered office in Ilfov, Voluntari, Bd-ul Pipera nr. 1/VI, Hyperion, Tower 1, office 3, office 2, floor 3, with registration number in the Trade Register J2015002145408, and unique tax registration code RO34142212.
Seller – BOGAS
Buyer – a natural person who creates an Account on the Site and places an Order.
Client – a natural person who has or obtains access to CONTENT, through any means of communication provided by BOGAS (electronic, telephone, etc.) or based on an existing user agreement between BOGAS and them, which requires the creation and use of an ACCOUNT.
User – any natural or legal person registered on the Site, who, by completing the account creation process, has agreed to the specific terms of the site outlined in the General Terms and Conditions section.
Nickname – a pseudonym under which a specific User/Client/Buyer can add Content on the Site. The nickname is associated with the information on the Site of the User/Client/Buyer under the name "Username".
Account – the section of the Site consisting of an email address and a password that allows the Buyer to place an Order and contains information about the Client/Buyer and the Buyer’s history on the Site (Orders, invoices, product warranties, etc.) as well as the ability to track the package in real time or the option to make an Exchange/Return.
To change or return orders made at Bogas, please ensure that the items are in their original packaging, have all tags attached, and show no signs of damage or wear. If the returned product is damaged, shows clear signs of use, or is in a condition that does not allow us to resell it, we reserve the right to refuse the package or, if applicable, to reduce the return fee of the product according to the law OUG34/2014 by up to 100%.
We also reserve the right to refuse to accept the package if:
- The products have been worn or have unpleasant odors.
- The products no longer have the attached seal, and the labels are torn.
- The products are not in their original packaging.
The cost of return shipping or package exchanges is covered by the customer or the company, only if the reasons are due to the company (the customer received a defective product or the wrong product). *
*Return packages are manually checked in front of the cameras, which is why we reserve the right to refuse payment for non-compliant products!
Orders can be changed within 14 days of receiving the order.
We do not accept packages with cash on delivery or packages sent via Romanian Post; these will be refused.
Refunds can take up to 14 business days from the receipt of the package.
Return of the product value:
-bank transfer to the specified account
-voucher valid for 6 months, available immediately
Returns will be processed by us within a maximum of 48 working hours from the date of receipt.
For returns or exchanges of packages (another product or a different size/color), please visit the following link: https://www.bogas.ro/account/
For any other questions, we are at your disposal: 031.425.28.97 ; 031.425.29.20 ;
031.425.29.27 ; 0768.669.580
Access this link and fill in the necessary details for the exchange/return https://www.bogas.ro/account
According to the legislation in Romania (regulated by OUG 34/2014), you can return purchased products within 14 calendar days from the date of purchase.
The current legislation applies to individuals. Therefore, you, the consumer, have the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without having to provide any reason.
The only costs that may fall on you, the consumer, are the direct expenses for returning the products. (and this is deducted from the shipping fee of 25 lei, which we retain from you)
In other words, if you want to give up a product, you need to access this link and fill in your details: https://www.bogas.ro/account After you register here, you will receive a registration number, which you can then use to call FAN Courier at the phone number 021.9336 and register your return with the shipping cost to the recipient (BOGAS SHOP).
Refund for undelivered orders.
In the case of packages that are shipped and not picked up by the customer, the seller will retain a delivery fee of 25 lei when refunding the order amount, even if the customer benefited from free delivery.
The refund of an order's value is made only through bank transfer to the account provided by the client, in accordance with BOGAS's financial policy, to carry out and demonstrate the refund of money legally and easily.
The returned product must not be damaged, must not show signs of use, must be returned in its original packaging with all accessories and labels intact, and must have all accompanying documents that were sent by BOGAS; otherwise, we reserve the right to withhold up to 100% of the product's value in accordance with OUG 34/2014.
The return shipping costs will be covered by the customer, and the refund for the product will be processed within a maximum of 14 working days from the receipt of the return package.
The cost of return shipping or package exchanges is covered by the customer or the company, only if the reasons are due to the company (the customer received a defective product or the wrong product). *
*Return packages are manually checked in front of the cameras, which is why we reserve the right to refuse payment for non-compliant products!
Orders can be changed within 14 days of receiving the order.
However, please note that changing the product more than 3 times in a row is not allowed, and afterwards, returns are not accepted. The customer is entitled to a maximum of 3 exchanges per order.
According to OUG no. 34/2014, SC Bogas Shop SA reserves the right not to accept the return of products that, by their nature, cannot be returned or that may degrade or deteriorate quickly.
All these clauses and conditions are provided in:
- Emergency Ordinance no. 34/2014 regarding the legal regime of distance contracts
- Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 34/2014 regarding the legal regime of distance contracts
- The presence of OUG 34/2014 regulates the rights of consumers in contracts concluded with professionals.
For any details or questions regarding product returns, please contact us via email at the address contact@bogas.ro or at the phone number 031 425 98 97.
According to the current legislation, you have at your disposal the CONSUMER PHONE - 0219551 of the National Authority for Consumer Protection.
The Legal Entity is only entitled to EXCHANGE OF PRODUCTS. It cannot make a RETURN.
Favorites – a section in the Account that allows the Buyer / User to create Lists.
List – a webpage in Favorites where the Buyer/User can add Goods they consider to be favorites and which they can later add to the shopping cart ("my cart").
The lists can be:
– Public: any Client/Buyer/User can view the Buyer/User List if they have shared it on social media (Facebook, Twitter, and Google+) or if they access the public profile of the Buyer/User from the Site. The lists are public, and the Buyer/User has the option to set them to private at any time, directly from their Account, in the Favorites section.
– Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, in the Favorites section.
Site – the domain www.bogas.ro and its subdomains.
Order – an electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer conveys to the Seller, via the Site, their intention to purchase Goods and Services from the Site.
Goods and Services – any product or service, including the documents and services mentioned in the Order, that are to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the action of showcasing a finite number of Goods and/or Services with a limited and predefined stock, for a set limited period of time established by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
- all the information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
- the content of any email sent to Buyers by the Seller through electronic means and/or any other available means of communication;
- any information communicated by any means by an employee/collaborator of the Seller, to the Buyer, according to the contact information, specified or not by them;
- information related to the Goods and/or Services and/or prices charged by the Seller during a specific period;
- information related to the Goods and/or Services and/or rates practiced by a third party with whom the Seller has partnership contracts, during a certain period;
- date related to the Seller, or other privileged information of theirs.
Review – a written evaluation by the owner or user of a product or service, crafted based on personal experience and their ability to provide qualitative comments and to indicate whether the product or service meets the specifications mentioned by the manufacturer.
Rating – a way to express the level of satisfaction of a User/Client/Buyer regarding a product. The rating is expressed in the form of stars, with each product able to receive a score from one star to five stars. This level of satisfaction will always be associated with the review written by the User/Client/Buyer about a product or service.
Comment – an appreciation or observation with a critical purpose, regarding a Review or another comment.
Question – a way to address other Users/Clients/Buyers in order to obtain information about the products or services on that page.
Response – written information that is sent to the User/Client/Buyer who has asked a Question on the Site, on the page of a specific product. The response represents an explanation provided by one User/Client/Buyer to another User/Client/Buyer within a discussion.
Document – these Terms and Conditions.
Newsletter – a periodic means of information, exclusively electronic, namely via email (e-mail, SMS) regarding the Goods and Services and/or promotions carried out by the Seller during a specific period, without any commitment from the Seller regarding the information contained herein.
Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by BOGAS to the Buyer, using the services of the card processor approved by the Seller, regardless of the delivery method.
Green stamp duty – the amount expressed in lei, paid by the Seller to the authorized company responsible for the collection, transport, and recovery/recycling of waste from electrical and electronic equipment, as provided by the current legislation.
Specifications – all specifications and/or descriptions of the Goods and Services as specified in their description.
One-click payment – the payment service provided by the payment processor integrated into the Site, made available to Clients, Users, and/or Buyers through the Site for the purpose of making an online card payment.
Token – a unique encrypted number associated with the Buyer’s payment card after making an online payment, following the activation of the PaybyClick service, which can be used by the Buyer to authorize Transactions through the PaybyClick service.
- CONTRACT DOCUMENTS
2.1. By placing an Order on the Site, the Buyer agrees to the method of communication (by phone or email) through which the Seller conducts their business operations.
2.2. The notification received by the Buyer after placing the Order serves as information and does not constitute acceptance of the Order. This notification is made electronically (via email) or by phone.
2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Seller will notify the Buyer at the email address or phone number provided to the Seller when placing the Order and will refund the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of the Order shipment.
2.5. The document and the information provided by the Seller on the Site will form the basis of the Contract, with the warranty certificate issued by the Seller or one of their suppliers for the purchased Goods complementing it.
- ONLINE SALES POLICY
3.1. Access to place an Order is allowed for any Client/Buyer.
For justified reasons, BOGAS reserves the right to restrict the access of the Client/Buyer in order to place an Order and/or to some of the accepted payment methods, if it believes that based on the behavior or activity of the Client/Buyer on the Site, their actions could somehow harm BOGAS. In any of these cases, the Client/Buyer can contact the BOGAS Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be done through direct interaction with them or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without having to provide justifications for it.
3.3 In the case of an unusually high volume of traffic coming from an internet network, BOGAS reserves the right to request Clients/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
3.4. BOGAS may publish on the Site information about Goods and/or Services and/or promotions offered by it or by any other third party with which BOGAS has partnership contracts, for a certain period of time and within the limits of available stock.
3.5. All fees related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.
3.6. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, in the event that the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.
3.7 All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations/etc.) does not constitute a contractual obligation on the part of the Seller, as they are used solely for presentation purposes.
3.8. After 14 (fourteen) days from the purchase of a Product or Service, the Buyer will be asked to submit a Review related to the purchased Product or Service. The request will be sent to the email address provided by the Buyer in their Account. In this way, the Buyer contributes to informing other potential Users/ Customers/ Buyers on the Site and actively participates in the development of new Services and in detailing the characteristics of the Products as thoroughly as possible.
- ASSIGNMENT AND SUBCONTRACTING
The seller may assign and/or subcontract a third party for services related to fulfilling the order, with the buyer being informed, and the buyer's consent is not required. The seller will always be responsible to the buyer for all contractual obligations.
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of BOGAS, with all rights obtained in this regard reserved directly or indirectly (through usage and/or publishing licenses).
5.2. The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, or include any Content in any context other than the original one intended by BOGAS, include any Content outside the Site, remove the markings that signify BOGAS's copyright over the Content, as well as participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of BOGAS.
5.3. Any Content that the Client/Buyer has and/or obtains access to by any means is subject to the Document, provided that the Content is not accompanied by a specific and valid usage agreement concluded between BOGAS and them, and without any implicit or express warranty made by BOGAS regarding that Content.
5.4. The Client/Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, provided that these do not conflict with the provisions of the Document.
5.5. In the event that BOGAS grants the Client/Buyer the right to use certain content, as described in a separate usage agreement, to which the Client/Buyer has or obtains access as a result of this agreement, this right extends only to that specific content defined in the agreement, only for the duration of its existence on the site or the period defined in the agreement, according to the defined conditions, if any, and does not represent a contractual commitment from BOGAS to the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who may be or is harmed in any way as a result of this content, during or after the expiration of the usage agreement.
5.6. No Content transmitted to the Client or Buyer, through any means of communication (electronic, telephone, etc.) or acquired by them through access, visiting, and/or viewing constitutes a contractual obligation on the part of BOGAS and/or the employee/agent of BOGAS who facilitated the transfer of Content, if such an obligation exists, regarding the respective content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, if one exists, is prohibited.
- ORDER
6.1. The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then completing the Order by making a payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, nor does it automatically reserve the Good/Service.
6.2. Upon completing the Order, the Buyer agrees that all the information provided by them, necessary for the purchasing process, is correct, complete, and true as of the date the Order is placed.
6.3. Upon completing the Order, the Buyer agrees that the Seller may contact them by any available/approved means in any situation where it is necessary to reach out to the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, after giving prior notice to the Buyer, without any further obligation of either party to the other or without either party being able to claim damages from the other in the following cases:
6.4.1. the refusal by the issuing bank of the Buyer’s card of the transaction, in the case of online payment;
6.4.2. invalid transaction area by the card processor approved by BOGAS, in the case of online payment;
6.4.3. the information provided by the Client/Buyer on the Site is incomplete and/or incorrect;
6.5. The buyer has the right to withdraw from the Contract, that is, to return a Product or to cancel a Service, within 14 calendar days, without providing any reason and without incurring any costs other than those for delivery.
Thus, according to Emergency Ordinance no. 34/2014, the return period for a Product or cancellation of a Service expires within 14 days from:
– the day when the Buyer takes physical possession of the last Good – in the case where the Buyer orders multiple products through a single order that will be delivered separately.
– the day when the Buyer takes physical possession of the last Good or the last item – in the case of delivering a product that consists of multiple lots or items,
6.6. In case the Buyer decides to withdraw from the Contract, they will be able to fill out the return form online found at the address https://www.bogas.ro/account
6.7. In the event that the Client/Buyer requests to withdraw from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer of their decision to withdraw from the Contract. The amount will be refunded as follows:
6.7.1. for Orders paid with an online card -> by refunding to the account from which the payment was made;
6.7.2. for Orders paid with Op/cash on delivery/iTransfer/ Bank card-> by bank transfer;
6.7.3 for orders paid through PAYPAL -> by refunding to the user's PAYPAL account
6.8. The seller may postpone the refund of the amount until the receipt of the sold Goods or until the receipt of proof that they have been shipped, in case he has not offered to retrieve the Goods himself (the most recent date will be taken).
6.9. In the event that a Product and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will refund the Buyer the value of the Product and/or Service within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer explicitly expressed their intention to terminate the Contract.
6.10. The availability of a Product will be displayed on the Site as follows:
6.10.1. "in stock" – we have more than 5 pieces in the BOGAS stock.
6.10.2. "limited stock" – we have less than 5 pieces in BOGAS stock
6.10.3. "preorder" – The item is not available in BOGAS's stock nor in the supplier's stock. However, if you place an order for an item marked as "preorder," one of our sales consultants will check the supplier's delivery time and will contact you to inform you about the item's availability.
6.10.4. "out of stock" – The item is no longer available in BOGAS's inventory.
- BENEFITS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED
7.1. The following are excluded from the right of withdrawal from the Contract:
7.1.2. service contracts, after the complete provision of services, if the execution began with the prior express consent of the Buyer and after the Buyer has confirmed that they are aware that they will lose the right to withdraw after the complete execution of the Contract by the Seller;
7.1.3. the provision of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. provision of Goods made according to the specifications provided by the Buyer or clearly customized;
7.1.5. providing Goods that are likely to deteriorate or expire quickly;
7.1.7. providing Goods that are, after delivery, by their nature, inseparably mixed with other elements;
- CONFIDENTIALITY
8.1. BOGAS will maintain the confidentiality of any information you provide. Disclosure of the provided information can only occur under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, along with the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, the information, ideas, concepts, know-how, or techniques that you have sent us through the Site. BOGAS will not be subject to obligations regarding the confidentiality of the information sent, unless the applicable legislation provides otherwise.
8.4. By registering in the BOGAS database, the Client/Buyer gives their express consent, within the limits of the applicable legislation, to be contacted by third parties, partners of BOGAS: marketing service providers, other service providers for the fulfillment of the Contract concluded between the Buyer and the Seller, as well as by state and governmental agencies, when specific legislation provides for this.
- ADVERTISING
9.1. BOGAS newsletters are sent through specialized partners approved by BOGAS. This ensures the confidentiality and security of the information.
9.2. At the moment when the Client creates an Account on the Site, they have the option to express their agreement to receive Newsletters.
The client can change their option regarding the agreement issued to the Seller at any time:
9.2.1. by contacting BOGAS in this regard.
9.2.2. by changing the settings in the Client Account under the "My Subscriptions" section.
9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
9.3. Opting out of receiving the newsletters does not imply withdrawing the consent given for this Document.
- INVOICING – PAYMENT
10.1. The prices of Goods and Services displayed on the website www.bogas.ro include VAT according to the current legislation.
10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, with the Buyer's obligation being to provide all necessary information for the invoice issuance in accordance with the applicable legislation.
10.3. The Seller will send the Buyer the invoice related to the Order that includes Goods and/or Services sold by BOGAS, as well as the Goods and/or Services sold by BOGAS Marketplace partners, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or via email, to the email address provided by the Buyer in their Account.
10.4. For proper communication of the invoice related to the Order, the Buyer is responsible for updating their Account information whenever necessary and for accessing the information and documents related to each Order, available in the Account.
10.5. Through this communication method, the Buyer, by accessing their Account, will have a record of the invoices issued by BOGAS, being able to save and archive them at any time and in any way they wish.
10.6. By placing the Order, the Buyer expresses their agreement to receive invoices in electronic format by having them added by BOGAS to their Account or via email, at the email address mentioned in their Account.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in your Account, please let us know by emailing us at: contact@bogas.ro
10.8 The payment card details of the Client/User/Buyer will not be accessible to BOGAS and will not be stored by BOGAS or by the payment processor integrated into the Site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, of which the Client/User/Buyer will be informed prior to entering the data.
10.9. In certain cases, to maintain the security of Transactions, when placing an Order, the Buyer will be asked to authorize the payment by re-entering the password for their Account or using the fingerprint feature on mobile devices that support it.
10.10. For security reasons regarding Transactions, the Client/User/Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Sharing the account access password is not allowed, and it is recommended to use a strong security password (e.g.: it should contain at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).
- DELIVERY OF GOODS
11.1. The Seller agrees to deliver the Goods via door-to-door courier service to the Buyer or to the BOGAS showroom, according to the Client's choice.
11.2. The Seller will ensure the proper packaging of the Goods and will provide the accompanying documents.
11.3. The Seller will deliver the Goods and Services only within the territory of Romania.
- WARRANTY
12.1. All Goods sold by BOGAS come with warranty conditions that comply with current legislation and the commercial policies of the manufacturers. The goods are new, in their original packaging, and sourced from authorized suppliers of each manufacturer.
12.2. In the case of Goods sold and delivered by BOGAS, the warranty certificates are issued directly by the manufacturer,
12.3. In the case of Goods sold and delivered by BOGAS through Marketplace partners, the Buyer will receive a warranty certificate upon delivery for each Good that comes with a warranty. The warranty for Goods purchased through BOGAS from Marketplace partners is provided by the authorized service mentioned on the warranty certificate related to the Good or by the Seller.
12.4. For proper communication of the warranty certificate related to the Goods in the Order, the Buyer is responsible for updating their Account information whenever necessary and for accessing the information and documents related to each Order, available in their Account.
Through this communication method, the Buyer, accessing their Account from www.bogas.ro, will have a record of the warranty certificates issued by BOGAS, being able to save and archive them at any time and in any way they wish.
If this information is unavailable for 48 (forty-eight) hours in your customer account, please let us know by emailing: contact@bogas.ro
- TRANSFER OF PROPERTY OF GOODS
Ownership of the Goods will be transferred upon delivery, after the Buyer has made the payment at the location specified in the Order (understanding delivery as the signing of receipt of the transport document provided by the courier or signing of receipt on the invoice in the case of deliveries made by the Seller's staff).
- ANSWER
14.1. The Seller cannot be held responsible for any damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.
14.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activities carried out through their Account.
14.3. By creating an Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in their latest updated version, which is communicated on the Site, existing at the time of creating the Account and/or using the content and/or at the time of placing the Order.
14.4. By creating an Account, the use of the Content is equivalent to accepting the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.
14.5. The Terms and Conditions of the Site may be modified at any time by BOGAS, and they will be binding for Clients / Users / Buyers from the date of posting on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by placing an Order and/or by making an online payment.
- SUBMISSION OF REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
15.1. Users/Customers/Buyers can submit Reviews, Comments, Questions, and Answers in the sections "Customer Questions and Answers" and "Reviews." The information submitted can be both positive and negative, and will refer to the features and usage of a product or service.
15.2. At the moment of submitting a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.
15.3. Each User/Client/Buyer, at the time of submitting a Review/Comment/Question/Answer in the mentioned sections, agrees to abide by the following rules:
– to refer only to the features and/or usage of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information regarding the order process;
– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all fields related to the respective domain are also allowed (e.g.: mouse, notebook, plug and play);
– to use appropriate, non-offensive language, without terms that may insult or affect any other User/Client/Buyer;
– to ensure the correct placement of the content entered on the Site as follows: any Question will be recorded in the "Customer Questions and Answers" section, and any Review will be recorded in the "Reviews" section;
– to ensure that the information they provide is realistic, accurate, not misleading, and in compliance with applicable laws, thereby respecting the rights of other parties, copyright, trademark, licensing, or other property rights, advertising, or privacy;
– to use this feature only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
– not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, phone numbers, email addresses, first and/or last names, etc.) or any other information that may lead to the disclosure of this personal data;
– do not enter information and/or details about URLs (links) from other commercial sites that carry out the same business activity as the Seller;
– not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;
– do not use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, please use the contact details of the Seller listed on the Site.
15.4. In addition to a realistic critical evaluation, when submitting a Review, the User/Client/Buyer will also add a relevant Rating for the corresponding product or service. Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.
Users/Clients/Buyers who submit Reviews with attached photo or video files will follow these rules:
– the uploaded files will contain images and/or videos related to the product or service for which the review is being written, ensuring that the uploaded files respect copyright rights;
– the uploaded files must not contain violence, adult content, offensive language, or any content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or political beliefs;
- The uploaded files will not contain information related to other people;
– the uploaded files will not contain URLs or watermarks to sites that engage in the same commercial activity as the Seller.
15.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully reviewed by the Seller to determine if it violates the Site's Terms and Conditions. Texts, photos, or videos submitted are removed from the Site only after being reviewed by the Seller.
15.6. In the event that the Seller repeatedly finds a violation of the Terms and Conditions, they reserve the right to suspend the User/Client/Buyer’s ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.
16. FORCE MAJEURE
16.1. Neither party shall be liable for failing to fulfill its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unpredictable event, beyond the control of the parties, that cannot be avoided.
16.2. If the event does not cease within 15 (fifteen) days from the date it occurs, each party shall have the right to notify the other party of the automatic termination of the Contract, without either party being able to claim any further damages from the other.
17. APPLICABLE LAW – JURISDICTION
This Contract is governed by Romanian law. Any disputes arising between BOGAS and Clients / Buyers will be resolved amicably or, if that is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Bucharest.
18. PROCESSING OF PERSONAL DATA
18.1. Please take a look at the Privacy Policy regarding the processing of personal data, which is part of this Document.
19. COOKIE USAGE
19.1. Check out the Cookie Policy, which is part of this Document.