ORDER DELIVERY

In the event that BOGAS is unable to deliver the goods ordered and paid for in advance to the buyer, due to objective reasons beyond the company's control, the buyer will be refunded the full amount paid. In such a case, the full amount paid refers to the actual expenses incurred by the customer.

Delivery time

The standard delivery period is 1-5 days. The buyer must accept a possible extension of the delivery period due to delays caused by the manufacturer or unforeseen events that are beyond BOGAS's control, in accordance with Ordinance no. 21/1992 on Consumer Protection, with subsequent amendments.

Gift coupons ordered are an exception to the standard delivery period, as they will be delivered instantly by email following the completion of the order confirmation process.
The delivered goods will be accompanied by an invoice, which serves as a financial document as well as a warranty document, unless otherwise specified. The use of a gift coupon by the customer for purchasing goods will be appropriately reflected in the invoice.

The buyer is asked for the delivery address when completing the order.

If the desired goods are not available or issues have arisen regarding delivery, BOGAS representatives will promptly inform customers using the existing contact details.
If the goods are not received by the customer within the delivery time, and BOGAS has not contacted them, the customer can call 021 642 7788 or contact BOGAS by email at contact@bogas.ro.

Transport, packaging, and payment terms

Purchased goods are sent properly packaged, and payment is made according to the method chosen by the buyer. For each order, the transport fee is indicated separately. It should be noted that the transport fee is borne by the buyer.

BOGAS retains ownership of the goods until the full price of the goods is paid.
Any other transport-related costs that arise between the carrier and the client after the goods have been delivered by BOGAS will be paid by the buyer.

If the client chooses online payment, the transaction will be processed through PayU. BOGAS does not request or store any information regarding the buyer's bank card or cards. This information is strictly confidential and is processed directly on the online payment service provider's servers.

Also, in the case of online payments, BOGAS is not/cannot be held responsible for any other additional costs incurred by the client, including but not limited to currency conversion fees applied by the card issuer's bank, if the issuing currency is other than RON. The responsibility for this lies with the client.

Delivery methods

Delivery is made through Fan Courier, GLS courier, and Curier Bucuresti. 

Delivery fee
We deliver to multiple countries, and the shipping fee varies depending on the destination country. The delivery fee is currently 25 Lei anywhere in Romania. In EU member countries, the delivery fee is 15 Euro. For non-EU countries, the delivery fee will be calculated in the shopping cart.

Free delivery for certain products
Don't miss the regular promotions for free delivery! Look for products with the "Free delivery" label in the product list and you won't have to pay the delivery fee. We regularly prepare various promotions with free delivery for certain product categories - you just need to reach a set limit and you won't have to worry about shipping costs.

Free delivery on purchases over a certain amount
Romania: For orders over 1000 Lei, we will deliver your order for free by courier directly to your door.

Bulgaria: For orders over 200 Euro we will deliver your order for free by courier directly to your door.

Hungary: For orders over 300 Euro, we will deliver your order for free by courier directly to your door.

EU: For orders over 500 Euro, we will deliver your order for free by courier directly to your door.

UK, Switzerland: For orders over 500 Euro, we will deliver your order for free by courier directly to your door.