Terms and conditions
BOGAS – is the trade name of S.C. BOGAS SHOP SA, a legal entity of Romanian nationality, having its registered office in Ilfov, Voluntari, Bd-ul Pipera no. 1/VI, Hyperion Towers, Tower 1, 3rd floor, office 3, office 2, registered in the Trade Register under number J2015002145408, unique fiscal registration code RO34142212.
Seller – BOGAS
Buyer – a natural person who creates an Account on the Site and places an Order.
Client – a natural person who has or obtains access to the CONTENT, through any means of communication provided by BOGAS (electronic, telephone, etc.) or based on an existing usage agreement between BOGAS and them, and which requires the creation and use of an ACCOUNT.
User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and General Conditions section.
Nickname – a pseudonym through which a certain User/Client/Buyer can add Content to the Site. The nickname is associated with the User's/Client's/Buyer's information on the Site under the name "Username."
Account – the section of the Site consisting of an email address and a password that allows the Buyer to place the Order and contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods warranties, etc.) as well as the ability to track the package in real-time or the possibility to make an Exchange/Return.
To exchange or return orders made at Bogas, please ensure that the items are in their original packaging, have all tags attached, and show no signs of damage or wear. If the returned product is damaged, shows clear signs of use, or is in a condition that does not allow us to resell it, we reserve the right to refuse the package or, if applicable, to reduce the return fee of the product according to the law OUG34?2014 by up to 100%.
We also reserve the right to refuse receipt of the package if:
- Products have been worn or have inappropriate odors.
- Products no longer have the seal attached, or the tags are broken.
- Products are not in their original packaging
The cost of return shipping or package exchange is borne by the customer or the company, only if the reasons are company-related (the customer received a defective or incorrect product).*
*Return packages are manually checked in front of surveillance cameras, therefore we reserve the right to refuse payment for non-compliant products!
Orders can be exchanged within 14 days of receiving the order.
We do not accept cash on delivery packages or packages sent via Posta Romana, they will be refused.
Refunds can take up to 14 working days from the receipt of the package
Refund of the product value:
-bank transfer to the specified account
-voucher valid for 6 months, available immediately
Returns will be processed by us within a maximum of 48 working hours from the date of receipt.
For returning or exchanging packages (another product or a different size/color), please access the following link: https://www.bogas.ro/account/
For any other questions, we are at your disposal: 031.425.28.97 ; 031.425.29.20 ;
031.425.29.27 ; 0768.669.580
Access this link and fill in the necessary details for the exchange/return https://www.bogas.ro/account
According to Romanian legislation (regulated by OUG 34/2014), you can return the purchased products within 14 calendar days from their purchase.
The current legislation applies to individuals. Therefore, you, the consumer, have the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without giving any reason.
The only costs that may fall on you, the consumer, are the direct costs of returning the products. (and this is deducted from the 25 lei transport fee, which we retain from you)
In other words, if you want to return a product, you need to access this link and fill in your details: https://www.bogas.ro/account after you register here you receive a registration number which you then call FAN Courier at the phone number 021.9336 and register your return with the transport cost paid by the recipient (BOGAS SHOP)
Refund of undelivered orders.
In the case of packages sent and not picked up by the client, the seller will retain the delivery fee of 25 lei when refunding the order value, even if the client benefited from free delivery.
The refund of an order's value is made only by bank transfer to the account provided by the customer, according to BOGAS's financial policy to legally and easily process and demonstrate the refund.
The returned product must not be damaged, must not show signs of use, must be returned in its original packaging with all accessories and labels intact, and must have all accompanying documents with which it was sent by BOGAS, otherwise we reserve the right to withhold up to 100% of the product's value according to GEO 34/2014.
Return expenses will be borne by the customer, and the refund of the product's value will be made within maximum 14 working days from receiving the return package.
The cost of return shipping or package exchange is borne by the customer or the company, only if the reasons are company-related (the customer received a defective or incorrect product).*
*Return packages are manually checked in front of surveillance cameras, therefore we reserve the right to refuse payment for non-compliant products!
Orders can be exchanged within 14 days of receiving the order.
ATTENTION, however, the product cannot be exchanged more than 3 times consecutively, nor can it be returned afterward. The customer is entitled to a maximum of 3 exchanges per order.
According to GEO no. 34/2014, SC Bogas Shop SA reserves the right not to accept the return of products that, by their nature, cannot be returned or that can deteriorate or spoil quickly.
All these clauses and conditions are provided in:
- Ordinance no. 34/2014 regarding the legal regime of distance contracts
- Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 34/2014 regarding the legal regime of distance contracts
- This GEO 34/2014 regulates consumer rights in contracts concluded with professionals
For any details or clarifications regarding product returns, please contact us by email at contact@bogas.ro or at the phone number 031 425 98 97.
According to the current legislation, you have at your disposal THE CONSUMER PHONE - 0219551 of the National Authority for Consumer Protection.
A Legal Entity is only entitled to PRODUCT EXCHANGE. It cannot make RETURNS.
Favorites – a section in the Account that allows the Buyer/User to create Lists.
List – a web page in Favorites where the Buyer/User can add Goods they consider to be favorites and later add them to the shopping cart ("my cart").
The lists can be:
– Public: any Client/Buyer/User can view the Buyer's/User's List if it has been shared on social networks (Facebook, Twitter, and Google+) or if they access the public profile of the Buyer/User from the Site. The lists are public, and the Buyer/User has the option to set them as private at any time, directly from their Account, in the Favorites section.
– Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, in the Favorites section.
Site – the domain www.bogas.ro and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer sends the Seller, via the Site, their intention to purchase Goods and Services from the Site.
Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the action of displaying a finite number of Goods and/or Services for commercial purposes, with a limited and predefined stock, for a limited period of time set by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
- all the information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
- the content of any email sent to Buyers by the Seller through electronic means and/or any other available communication means;
- any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, specified or not by the Seller;
- information related to the Goods and/or Services and/or rates practiced by the Seller during a certain period;
- information related to the Goods and/or Services and/or rates practiced by a third party with whom the Seller has partnership contracts, during a certain period;
- data related to the Seller, or other privileged data of the Seller.
Review – a written evaluation by the owner or beneficiary of a product or service, drafted based on their personal experience and ability to make qualitative comments and to state whether the product or service meets the specifications mentioned by the manufacturer.
Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer towards a product. The Rating is expressed in the form of stars, with each product being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer about a product or service.
Comment – an appreciation or observation with a critical purpose, regarding a Review or another comment.
Question – a form of addressing other Users/Clients/Buyers with the purpose of obtaining information about the products or services on the respective page.
Response – written information that is sent to the User/Client/Buyer who has asked a Question on the Site, on a specific product page. The Response represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.
Document – these Terms and Conditions.
Newsletter – a periodic information medium, exclusively electronic, namely electronic mail (e-mail, SMS) about the Goods and Services and/or promotions conducted by the Seller during a certain period, without any commitment from the Seller regarding the information contained therein.
Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by BOGAS to the Buyer, using the card processor services agreed by the Seller, regardless of the delivery method.
Green stamp tax – the value expressed in lei, paid by the Seller to the authorized company for the collection, transport, and recovery/recycling operations of waste from electrical and electronic equipment, as provided by the legislation in force.
Specifications – all specifications and/or descriptions of the Goods and Services as specified in their description.
Payment with 1 click – the payment service provided by the payment processor integrated into the Site, made available to Clients, Users, and/or Buyers through the Site for making an online card payment.
Token – a unique encrypted number associated with the Buyer's payment card after making an online payment, after activating the PaybyClick service, and which can be used by the Buyer to authorize Transactions through the PaybyClick service.
- CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (phone or email) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after placing the Order is for informational purposes and does not constitute acceptance of the Order. This notification is made electronically (email) or by phone.
2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Seller will notify the Buyer at the email address or phone number provided to the Seller when placing the Order and will refund the paid amount.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of Order shipment.
2.5. The document and the information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.
- ONLINE SALES POLICY
3.1. Access to placing an Order is allowed to any Client/Buyer.
For justified reasons, BOGAS reserves the right to restrict the Client's/Buyer's access to placing an Order and/or to some of the accepted payment methods if it considers that, based on the Client's/Buyer's conduct or activity on the Site, their actions could in any way harm BOGAS. In any of these cases, the Client/Buyer can contact BOGAS's Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be done through direct interaction with them or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without being required to provide justifications for this.
3.3 In the case of an unusually high volume of traffic from an internet network, BOGAS reserves the right to ask Clients/Buyers to manually enter captcha validation codes to protect the information on the Site.
3.4. BOGAS may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with which BOGAS has partnership agreements, for a certain period and within the limits of available stock.
3.5. All fees related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.
3.6. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the card-issuing bank, if the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.
3.7 All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations/etc.) does not represent a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.
3.8. After 14 (fourteen) days from purchasing a Good or Service, the Buyer will be asked to submit a Review related to the purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and actively participates in the development of new Services and in detailing the characteristics of the Goods as completely as possible.
- ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer's information, without requiring their consent. The Seller will always be responsible to the Buyer for all contractual obligations.
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of BOGAS, with all rights obtained in this regard being reserved directly or indirectly (through usage and/or publication licenses).
5.2. The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by BOGAS, include any Content outside the Site, remove the marks signifying BOGAS's copyright on the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the Content, except with the express written consent of BOGAS.
5.3. Any Content to which the Client/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid usage agreement concluded between BOGAS and them, and without any implicit or expressly formulated guarantee from BOGAS regarding that Content.
5.4. The Client/Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.
5.5. If BOGAS grants the Client/Buyer the right to use certain content as described in a separate usage agreement, to which the Client/Buyer has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the duration of their existence on the site or the period defined in the agreement, according to the defined conditions, if they exist, and does not represent a contractual commitment on the part of BOGAS for that Client/Buyer or any other third party who has/obtains access to this transferred content, by any means, and who might be or is harmed in any way by this content, during or after the expiration of the usage agreement.
5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or obtained by them through access, visiting, and/or viewing constitutes a contractual obligation on the part of BOGAS and/or the BOGAS employee/agent who facilitated the transfer of Content, if it exists, regarding that content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, if it exists, is prohibited.
- COMANDA
6.1. The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, nor does it automatically reserve the Good/Service.
6.2. By completing the Order, the Buyer agrees that all the data provided by them, necessary for the purchasing process, is correct, complete, and true at the time the Order is placed.
6.3. By completing the Order, the Buyer agrees that the Seller may contact them by any means available/agreed upon by the Seller, in any situation where contacting the Buyer is necessary.
6.4. The Seller may cancel the Order placed by the Buyer, following prior notification addressed to the Buyer, without any further obligation of any party towards the other or without any party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the Buyer's card issuing bank of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor agreed by BOGAS, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site is incomplete and/or incorrect;
6.5. The Buyer has the right to withdraw from the Contract, namely to return a Good or withdraw from a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than delivery costs.
Thus, according to GEO no. 34/2014, the return period of a Good or withdrawal from a Service expires within 14 days from:
– the day the Buyer takes physical possession of the last Good – in the case where the Buyer orders multiple products in a single order that will be delivered separately
– the day the Buyer takes physical possession of the last Good or the last piece – in the case of delivery of a product consisting of multiple lots or pieces,
6.6. If the Buyer decides to withdraw from the Contract, they can complete the online return form found at the address https://www.bogas.ro/account
6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer of their decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid with an online card ->by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/cash on delivery/iTransfer/Bank card-> by bank transfer;
6.7.3 for orders paid via PAYPAL->by refund to the user's PAYPAL account
6.8. The Seller may delay the refund until the Goods sold are received or until proof is received that they have been shipped, in case the Seller has not offered to recover the Goods himself (the most recent date will be taken).
6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed the intention to terminate the Contract.
6.10. The availability of a Good will be displayed on the Site as follows:
6.10.1. "in stock" – we have more than 5 pieces in BOGAS's stock
6.10.2. "limited stock" – we have less than 5 pieces in BOGAS's stock
6.10.3. "pre-order" – The Good is not available in BOGAS's stock or the supplier's stock. However, if you place an order for a Good marked as "pre-order," one of our sales consultants will check the supplier's supply term and contact you to inform you of the Good's availability.
6.10.4. "out of stock" – The Good is no longer available in BOGAS's stock
- GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED
7.1. The following are exempt from the right of withdrawal from the Contract:
7.1.2. service contracts, after the full provision of the services, if the execution began with the Buyer's prior express consent and after they have acknowledged that they will lose their right of withdrawal after the full execution of the Contract by the Seller;
7.1.3. the supply of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. the supply of Goods made to the Buyer's specifications or clearly personalized;
7.1.5. the supply of Goods that are liable to deteriorate or expire rapidly;
7.1.7. the supply of Goods which, after delivery, are, by their nature, inseparably mixed with other items;
- CONFIDENTIALITY
8.1. BOGAS will maintain the confidentiality of any information you provide. Disclosure of the information provided will only be made under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own interest, these ideas, concepts, know-how, or techniques that you have sent us through the Site. BOGAS will not be subject to confidentiality obligations regarding the information sent, unless the applicable law provides otherwise.
8.4. By registering in the BOGAS database, the Client/Buyer gives their express consent, within the limits of the applicable legislation, to be contacted by third parties, partners of BOGAS: marketing service providers, other service providers for fulfilling the object of the Contract concluded between the Buyer and the Seller, as well as by state or governmental agencies, when the specific legislation provides for this.
- ADVERTISING
9.1. BOGAS Newsletters are sent through specialized and approved partners of BOGAS. Thus, the confidentiality and security of the information are ensured.
9.2. When the Client creates an Account on the Site, they have the option to express their consent regarding the receipt of Newsletters.
The Client can change their option regarding the consent given to the Seller at any time:
9.2.1. by contacting BOGAS for this purpose.
9.2.2. by changing the settings in the client Account under the “My Subscriptions” section.
9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
9.3. Unsubscribing from the Newsletters does not imply withdrawing the consent given for this Document.
- INVOICING – PAYMENT
10.1. The prices of the Goods and Services displayed on the website www.bogas.ro include VAT in accordance with the applicable legislation.
10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, and the Buyer's obligation is to provide all necessary information for issuing the invoice in accordance with the applicable legislation.
10.3. The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by BOGAS, as well as the Goods and/or Services sold by BOGAS Marketplace partners, and for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or via email, to the address mentioned by the Buyer in their Account.
10.4. For the correct communication of the invoice related to the Order, the Buyer is responsible for updating their Account information whenever necessary and for accessing the information and documents related to each Order available in the Account.
10.5. Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by BOGAS, being able to save and archive them at any time and in any way they wish.
10.6. By placing the Order, the Buyer agrees to receive invoices electronically by having them added by BOGAS to their Account or via email, to the address mentioned in their Account.
10.7. If this information is unavailable in the Account for more than 48 (forty-eight) hours, please notify us at the following email address: contact@bogas.ro
10.8 The payment card data of the Client/User/Buyer will not be accessible to BOGAS and will not be stored by BOGAS or the payment processor integrated into the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, whose identity the Client/User/Buyer will be informed of before entering the data.
10.9. In certain cases, to maintain the security of Transactions, when registering the Order, the Buyer will be required to authorize the payment by re-entering the password associated with their Account or using the fingerprint in the case of mobile terminals that have this feature.
10.10. For security reasons regarding Transactions, the Client/User/Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed, and it is recommended to use a strong security password (e.g., at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).
- DELIVERY OF GOODS
11.1. The Seller is obliged to deliver the Goods via door-to-door courier service to the Buyer or at the BOGAS showroom, according to the Client's option.
11.2. The Seller will ensure proper packaging of the Goods and will ensure the transmission of accompanying documents.
11.3. The Seller will deliver the Goods and Services only within the territory of Romania.
- WARRANTIES
12.1. All Goods sold by BOGAS benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The Goods are new, in original packaging, and sourced from authorized sources by each manufacturer.
12.2. In the case of Goods sold and delivered by BOGAS, the warranty certificates are issued directly by the manufacturer,
12.3. In the case of Goods sold and delivered by BOGAS through Marketplace partners, the Buyer will receive a warranty certificate upon delivery for each Good that benefits from a warranty. The warranty for Goods purchased through BOGAS from Marketplace partners is provided by the authorized service mentioned on the warranty certificate related to the Good or by the Seller.
12.4. For the correct communication of the warranty certificate related to the Goods in the Order, the Buyer is responsible for updating their Account information whenever necessary and accessing the information and documents related to each Order available in the Account.
Through this method of communication, the Buyer, by accessing their Account on www.bogas.ro, will have a record of the warranty certificates issued by BOGAS, being able to save and archive them at any time and in any way they wish.
If this information is unavailable for 48 (forty-eight) hours in the client account, please report this issue to us at the email address: contact@bogas.ro
- TRANSFER OF OWNERSHIP OF GOODS
Ownership of the Goods will be transferred upon delivery, after payment is made by the Buyer at the location indicated in the Order (understanding by delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the invoice in the case of deliveries made by the Seller's staff).
- LIABILITY
14.1. The Seller cannot be held responsible for any kind of damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.
14.2. By creating and using the Account, the Client/User/Buyer assumes responsibility for maintaining the confidentiality of Account data (username and password) and for managing Account access, and, to the extent permitted by applicable law, is responsible for the activity conducted through their Account.
14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Site's Terms and Conditions in the latest updated version communicated on the Site, existing at the date of creating the Account and/or using the content and/or at the date of placing the Order.
14.4. After creating the Account, using the Content is equivalent to accepting the changes made to the Site's Terms and Conditions and/or the updated versions of the Site's Terms and Conditions.
14.5. The Terms and Conditions of the Site can be modified at any time by BOGAS, and they are binding on Clients/Users/Buyers from the date of posting on the Site. Acceptance of the Site's Terms and Conditions is confirmed by checking the corresponding checkbox on the Site and/or by placing the Order and/or by making an online payment.
- SUBMISSION OF REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
15.1. The submission of Reviews, Comments, Questions, and Answers can be done by Users/Clients/Buyers in the sections "Customer Questions and Answers" and "Reviews". The submitted information can be both positive and negative and will refer to the characteristics and usage of a product or service.
15.2. At the time of registering a certain Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.
15.3. Each User/Client/Buyer, when submitting a Review/Comment/Question/Answer in the mentioned sections, commits to respecting the following rules:
– to refer only to the characteristics and/or usage of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the Order process;
– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all media related to the respective field (e.g., mouse, notebook, plug and play) are also allowed;
– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
– to ensure the correct categorization of the content entered on the Site as follows: any Question will be entered in the "Customer Questions and Answers" section, and any Review will be entered in the "Reviews" section;
– to ensure that the information they enter is realistic, correct, non-misleading, and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license, or other property, publicity, or privacy rights;
– to use this feature only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies promoting the sale and purchase of products or services;
– not to provide or request, in any way or to any extent, personal data (contact details, information about delivery or home address, phone numbers, email addresses, names and/or surnames, etc.) or any other information that may lead to the disclosure of this personal data;
– not to submit information and/or details about URLs (links) from other commercial sites that conduct the same commercial activity as the Seller;
– not to attempt to defraud the services provided by the Seller or to submit Reviews/Comments/Questions/Answers containing advertising materials;
– not to use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the Seller's contact details listed on the Site will be used.
15.4. In addition to a realistic critical evaluation, when submitting a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. The Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.
Users/Clients/Buyers who post Reviews with attached photo or video files will comply with the following rules:
– uploaded files will contain images and/or videos related to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;
– uploaded files will not contain violence, adult content, foul language, or other content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or political views;
– uploaded files will not contain information related to other people;
– uploaded files will not contain URLs or watermarks to sites that conduct the same commercial activity as the Seller.
15.5. When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site's Terms and Conditions. Texts, photos, or videos entered are removed from the Site only after being reviewed by the Seller.
15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User's/Client's/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.
16. FORCE MAJEURE
16.1. Neither party will be liable for the non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, and which cannot be avoided.
16.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination of the Contract by operation of law without either of them being able to claim any other damages.
17. APPLICABLE LAW – JURISDICTION
This Contract is subject to Romanian law. Any disputes arising between BOGAS and Clients/Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Bucharest.
18. PROCESSING OF PERSONAL DATA
18.1. Please review the Privacy Policy regarding the processing of personal data, which is part of this Document.
19. USE OF COOKIES
19.1. See Cookie Policy, which is part of this Document.